Service Desk Analyst
Be the first line of IT support in a global environment, combining hands-on troubleshooting with great service and clear communication.
About the Company
Avaron AB is a growing consultancy that matches your expertise with the market's most interesting assignments, offering a platform where your professional development is central.
About the Assignment
We are looking for a Service Desk Analyst to act as the first point of contact and provide IT support and service to users in an international environment. You will support customers across multiple regions and work according to established processes, instructions, and service level agreements.
Job Description
- Provide first-line support via phone, remote support, and email
- Investigate, diagnose, and resolve incidents and service requests
- Log and manage calls and emails in the incident handling system
- Support users with computer equipment and internal systems, including guidance, training, and advice
- Maintain a high level of customer service and follow agreed SLAs
- Escalate complex issues to relevant 2nd/3rd line teams
- Share knowledge with colleagues globally and assist on technical issues
Requirements
- Fluent Swedish and English, spoken and written
- Good communication skills and ability to collaborate and build strong relationships
- Solution-oriented mindset with strong problem-solving abilities
- Technical skills gained through education or personal interest (e.g., software, hardware, or other relevant areas)
Nice to have
- French language skills
- German language skills
Application
Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.
- Platser
- Sandviken
- Distansarbete
- Hybridarbete
Sandviken
Om Avaron AB
Avaron grundades med visionen om att skapa ett konsultbolag där kompetens och livskvalitet går hand i hand. Vi är ett nischat team som idag verkar inom komplexa miljöer såsom bank, finans och storskalig industri.
Som konsult hos oss får du det bästa av två världar: tryggheten och de spännande uppdragen hos stora, etablerade uppdragsgivare, kombinerat med det lilla bolagets snabbhet, transparens och personliga kontakt.
Vi tror inte på krångliga hierarkier eller onödig administration. Istället lägger vi kraften på det som faktiskt betyder något – att leverera värde i våra projekt och att se till att våra medarbetare trivs, utvecklas och har en balans i livet som fungerar på riktigt.