About the Company

Avaron AB is a growing consultancy specializing in matching the right expertise with the market's most interesting assignments. As an employee of Avaron, you work on-site at our clients – combining the security of permanent employment with the variety and growth opportunities of a consulting career.

About the Assignment

You will step into a key leadership role within a global company in the automotive sector, joining the Customer Experience leadership team and reporting to the global CX lead. In this assignment, you will take ownership of the Customer Engagement agenda and help shape how the organization supports, informs, and engages customers across international markets.

You will lead specialist teams focused on customer communication and support operations, with a strong focus on operational alignment between headquarters and local markets. The role combines strategic direction with hands-on leadership and gives you the opportunity to influence customer loyalty, satisfaction, and the overall quality of customer-facing operations worldwide.

Job Description

• Drive the global Customer Engagement agenda and deliver on OKRs and strategic priorities.
• Lead specialist teams within customer communication and support through close collaboration with line managers.
• Develop and implement strategies for customer support and customer communication.
• Ensure strong governance, performance management, and operational alignment across markets.
• Put frameworks and prerequisites in place to enable effective execution.
• Manage and optimize the budget for Customer Engagement initiatives.
• Own and coordinate resolution areas related to commercial goodwill, technical goodwill, and buybacks.
• Work closely with cross-functional stakeholders to strengthen customer loyalty and improve the customer experience globally.

Requirements

• Bachelor's degree in Business Administration, Communication, Customer Experience, or a related field.
• Minimum 3 years people management experience.
• At least 5-7 years of experience in customer engagement, customer support, customer communication, or a similar CX-focused role, preferably at a senior or leadership level.
• Strong knowledge of customer engagement frameworks, communication principles, and support operations.
• Experience leading in an international environment across multiple countries, cultures, and time zones.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with sensitive information while collaborating across functions.
• Comfort working both strategically and operationally, including direct customer dialogue when needed.
• Ability to influence peers and senior stakeholders through data, storytelling, and clear presentations.

Nice to have

• Experience coordinating urgent response and delivering clear, timely communication under pressure.
• Contact center experience, including understanding of performance-driving concepts and KPIs.
• Experience handling escalated customer cases.
• A high level of discretion when managing confidential or sensitive information.

What We Offer

• Permanent employment at Avaron AB
• Occupational pension (4.5% up to 7.5 IBB, 30% above)
• Wellness allowance of SEK 5,000 per year

Application

Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.

Here is how the process works:

• Apply for the role with your CV through our recruitment platform, Teamtailor – use the apply button on this page.
• Our recruiters review your CV against the requirements in the ad – make sure it clearly shows how you meet each one. We may ask follow-up questions.
• We present you to the client with a tailored CV.
• The client invites you for an interview or lets you know they are moving forward with other candidates.
• If the client wants to proceed after the interview, Avaron signs an employment contract with you.