About the Company

Avaron helps you find assignments that match your skills and ambitions. As a permanently employed consultant with us, you get competitive terms – combined with the variety and growth that a consulting career offers.

About the Assignment

You will join an international setup in the energy sector where customer engagement, marketing automation, and data-driven communication play a central role across several markets. In this assignment, you will act as the go-to specialist within Microsoft Dynamics 365 Customer Insights – Journeys and help shape scalable, high-quality customer journeys that support both business goals and regulatory needs.

You will work closely with business stakeholders, product owners, architects, and development teams in agile delivery environments. The role combines hands-on solution design with advisory work, giving you the opportunity to influence how customer communication is built, governed, and improved in a complex enterprise landscape. This is an exciting assignment for you if you want to work with advanced customer engagement solutions in an international environment with real impact.

Job Description

• You will act as a subject-matter expert for Dynamics 365 Customer Insights – Journeys.
• You will analyze complex customer, marketing, and business needs across multiple countries and turn them into scalable journey solutions.
• You will design, configure, and optimize real-time customer journeys, event-based and trigger-driven interactions, segmentation, and audience management.
• You will work with outbound communication channels such as email, SMS, push notifications, and similar touchpoints.
• You will design and improve consent, preference, and subscription management in line with GDPR and country-specific regulations.
• You will shape functional and technical solutions connected to Sales, Customer Service, and external platforms.
• You will support integrations between Customer Insights – Journeys and other enterprise systems, such as websites, data platforms, and external tools.
• You will help secure data quality, performance, and reusability of journey components.
• You will coordinate work across multiple projects and collaborate with international stakeholders.
• You will provide guidance to other consultants and developers, while also contributing to documentation, knowledge transfer, and long-term adoption.
• You will proactively advise on improvements, best practices, and roadmap decisions within the Customer Insights domain.

Requirements

• 7+ years of experience as a Microsoft Dynamics 365 consultant and/or developer.
• Strong hands-on experience with Dynamics 365 Customer Insights – Journeys (Real-Time Marketing).
• Proven experience designing and delivering complex customer journeys in enterprise environments.
• Solid understanding of CRM data models and customer lifecycle management.
• Experience with Dynamics 365 integrations and enterprise landscapes.
• Experience with the Power Platform, including Power Apps, Power Automate, and Power BI.
• Experience working in international, multi-country projects.
• Strong analytical skills and solid experience working closely with stakeholders.
• A proactive, advisory mindset and the ability to work independently.
• Fluency in English, spoken and written.

Nice to have

• Experience working with Customer Insights Data.
• Swedish language skills.

What We Offer

• Permanent employment at Avaron AB
• Occupational pension
• Wellness allowance of SEK 5,000 per year

Application

Selections are made on an ongoing basis – apply as soon as you can.