Telematics Reliability & Incident Response Engineer
Help keep a connected-car platform stable and customer-ready—own incidents end-to-end, sharpen observability, and drive RCA improvements in a high-impact environment.
About the Company
Avaron AB is a growing consultancy focused on technology, finance, and business support. We match your expertise with the market's most interesting assignments, offering a platform where your professional development is central.
About the Assignment
We are looking for a technically sharp and communicative engineer to safeguard a Telematics Service Platform (TSP) within the connected-car domain. In this role, you will work hands-on with end-to-end vehicle connectivity, combining deep technical troubleshooting with incident leadership and clear stakeholder communication. You will operate close to production, collaborate across teams and external connectivity partners, and help ensure a stable service experience for customers.
Job Description
- Perform advanced log analysis and troubleshooting to trace end-to-end telematics flows and pinpoint failures across vehicle/ECU, mobile network (MNO), and cloud backend
- Leverage AI-assisted tools and automation to speed up incident investigation, pattern detection, anomaly detection, and incident triage to reduce MTTD/MTTR
- Own and continuously improve monitoring, observability, dashboards, metrics, and alert rules; separate actionable incidents from noise and close monitoring gaps
- Lead major incidents end-to-end, from initial alert through Root Cause Analysis (RCA), reporting, and proposals for long-term corrective actions
- Act as the primary technical contact for customer-impacting issues and translate technical findings into clear, actionable updates for technical and non-technical stakeholders
- Collaborate with MNO partners to resolve connectivity issues such as APN, SIM provisioning, and roaming that affect service availability
- Create and maintain documentation, including knowledge base articles (KBAs) and SOPs, to enable 1st line support and improve future resolution speed
Requirements
- Previous experience in 2nd line support, or as Product Owner/Architect, specifically within telematics or connected car platforms
- Expert-level ability to query and interpret logs using tools such as ELK, Loki, GCP Cloud Logging, or Splunk
- Proficiency in SQL and Redis
- Hands-on experience with AWS or GCP and their monitoring suites
- Demonstrated interest or hands-on experience applying AI or automation to operations and incident management (e.g., log summarization, anomaly detection, alert correlation, RCA assistance)
- Exceptional verbal and written English, with the ability to explain technical failures to customers and management
- Willingness to participate in on-call work
- Willingness to travel when needed
Nice to have
- Strong understanding of MNO connectivity (cellular networks, SIM life cycle)
- Mandarin language skills for collaboration with global development teams
Application
Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.
- Platser
- Göteborg
Göteborg
Om Avaron AB
Avaron grundades med visionen om att skapa ett konsultbolag där kompetens och livskvalitet går hand i hand. Vi är ett nischat team som idag verkar inom komplexa miljöer såsom bank, finans och storskalig industri.
Som konsult hos oss får du det bästa av två världar: tryggheten och de spännande uppdragen hos stora, etablerade uppdragsgivare, kombinerat med det lilla bolagets snabbhet, transparens och personliga kontakt.
Vi tror inte på krångliga hierarkier eller onödig administration. Istället lägger vi kraften på det som faktiskt betyder något – att leverera värde i våra projekt och att se till att våra medarbetare trivs, utvecklas och har en balans i livet som fungerar på riktigt.