2nd Line Technical Support Agent
Take on complex support cases in EV charging, combining troubleshooting, root cause analysis, and cross-functional collaboration in a growing technical environment.
About the Company
Avaron AB is a growing consultancy that matches your expertise with the market's most interesting assignments, offering a platform where your professional development is central.
About the Assignment
You will join a technical 2nd line support team working with charging services and digital solutions for commercial vehicle operators. The assignment focuses on maintaining high service availability, resolving advanced support cases, and contributing to an efficient support chain across multiple processes and backend systems.
Job Description
- Receive and handle support tickets from end customers and service dealers related to problems, incidents, and how-to questions.
- Perform qualified troubleshooting using analytical tools and backend charging systems to identify where issues occur across processes and systems.
- Resolve problems and incidents directly when possible, or escalate them to the relevant 3rd line support team.
- Answer more complex customer questions related to charging services and system usage.
- Participate in root cause analysis and create knowledge base articles.
Requirements
- University degree or equivalent knowledge relevant to the role, for example in electrical engineering, industrial engineering, computer science, or another relevant domain.
- Good technical understanding and strong analytical ability.
- Ability to understand flows and functionalities in charging IT solutions.
- Administrative skills and the ability to keep track of support cases.
- Good communication and documentation skills.
- Fluent Swedish and English, written and spoken.
Nice to have
- Experience from electromobility services, eMSP, charging systems, or energy infrastructure.
- Understanding of communication protocols and API-based integrations.
- Swedish driver's license.
Application
Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.
- Platser
- Göteborg
Göteborg
Om Avaron AB
Avaron grundades med visionen om att skapa ett konsultbolag där kompetens och livskvalitet går hand i hand. Vi är ett nischat team som idag verkar inom komplexa miljöer såsom bank, finans och storskalig industri.
Som konsult hos oss får du det bästa av två världar: tryggheten och de spännande uppdragen hos stora, etablerade uppdragsgivare, kombinerat med det lilla bolagets snabbhet, transparens och personliga kontakt.
Vi tror inte på krångliga hierarkier eller onödig administration. Istället lägger vi kraften på det som faktiskt betyder något – att leverera värde i våra projekt och att se till att våra medarbetare trivs, utvecklas och har en balans i livet som fungerar på riktigt.