About the Company

Avaron helps you find assignments that match your skills and ambitions. As a permanently employed consultant with us, you get competitive terms – combined with the variety and growth that a consulting career offers.

About the Assignment

You will step into a key position in a global organization that is strengthening its marketing platform and building a more scalable, data-driven way of working across multiple markets. The focus is Dynamics 365 Customer Insights (Marketing), where you will shape how customer data is structured, activated, and used to create consistent and effective customer engagement.

This assignment combines platform ownership with hands-on work in the system. You will help define the global setup, governance, and best practices, while also working directly with segmentation, customer journeys, campaigns, events, and feedback processes. You will collaborate with IT, CRM, sales, and other digital teams, and support local markets with expert guidance on how to use the platform in the right way.

This is a great opportunity if you enjoy influencing long-term platform direction while staying close to the practical capabilities that make marketing automation work at scale.

Job Description

• You will own Dynamics 365 Customer Insights (Marketing) as a global marketing platform and help shape how it is used across markets.
• You will define and maintain platform setup, configuration, governance, and best practices to support scalable and consistent marketing.
• You will work hands-on with customer data, segmentation, and customer journeys to enable effective activation of data in marketing activities.
• You will build and improve journeys, campaigns, and always-on marketing flows, with a strong focus on triggers, personalization, automation, and audience targeting.
• You will contribute to event-related communication and journeys, and support feedback processes through Customer Voice, surveys, and customer input flows.
• You will guide and train local markets in how to build segments, journeys, campaigns, events, and feedback flows, while letting them own their operational execution.
• You will collaborate closely with IT, CRM, sales, and digital teams to identify improvement areas and drive continuous development of the platform and its connected capabilities.

Requirements

• Proven hands-on experience with Microsoft Dynamics 365 Customer Insights (Marketing).
• Strong understanding of marketing automation, customer journeys, segmentation, and campaign orchestration.
• Practical experience working with customer data and translating it into segments, journeys, and targeted marketing activities.
• Ability to connect customer data, marketing objectives, and system capabilities in a structured and effective way.
• Experience enabling triggers, personalization, automation, and audience targeting in a marketing platform.
• Experience collaborating with stakeholders across IT, CRM, sales, and digital teams.
• Experience working in a global, multi-market organization.
• Fluent English, written and spoken.

Nice to have

• Experience with Dynamics 365 Sales and/or Dynamics 365 Customer Service.
• Experience with event management, event-related communication, and customer feedback flows.
• Experience using Customer Voice for surveys and feedback collection.

What We Offer

• Permanent employment at Avaron AB
• Occupational pension
• Wellness allowance of SEK 5,000 per year

Application

Selections are made on an ongoing basis – apply as soon as you can.